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Read BounceHaus weekend hire FAQs: the €49 credited deposit, balance after safe setup, cancellation notice, date transfers and weather arrangements.

An enquiry does not reserve equipment. We confirm equipment availability, delivery charges and the full hire total before requesting payment. A €49 deposit secures the confirmed booking and is deducted from the total. The remaining balance is payable after safe delivery and setup, before equipment use. We provide written confirmation of your equipment, hire dates, delivery arrangements, total price, deposit paid and remaining balance. Cancellation terms are shown before deposit payment and included in the confirmation.

Popcorn and slushie machines are available only with a castle booking. Popcorn costs €79 with ingredients and bags for 50 servings. Slushie costs €99 with syrup, cups and straws for 50 servings. Both cost €159 with supplies for 50 servings from each machine; the bundle replaces the individual charges. One €49 deposit applies to the whole booking. Actual machine manuals apply to operation, cleaning and supervision; ingredient and allergen information must be verified for the supplies used.

Weekend hire means Friday delivery and Sunday collection. Delivery and collection windows are agreed before booking confirmation. All delivery charges are confirmed before the deposit is paid. Provide accurate information about available space, surface, access, steps and power supply. Clear the agreed access route and setup area before arrival.

A responsible adult must be present for delivery and the safety briefing. Written instructions and a handover explanation are provided for the actual equipment supplied. Handover acknowledgement does not waive statutory rights or exclude BounceHaus’s responsibility for negligence.

Cancellation notice is measured from your confirmed Friday delivery date and time, using Europe/Dublin time. At least 7 days before delivery: we refund the deposit and any advance balance, or transfer the booking if you prefer. Less than 7 days before delivery: we retain the €49 deposit, with no additional cancellation charge, and refund any advance balance. Any applicable statutory right requiring a different outcome takes precedence.

One free date transfer is available with at least 7 days’ notice before the confirmed Friday delivery date and time. Your replacement date must be available and within 12 months of the original delivery date. The deposit is applied to the replacement booking. We confirm any price difference before you accept the change. If no suitable replacement date is available, the cancellation policy applies.

Safety decisions follow the relevant Airquee operating instructions and actual site conditions. If BounceHaus cancels before delivery because conditions are unsafe, we refund all payments. A transfer is offered only as your optional alternative. If we cannot supply the agreed equipment, we refund all payments unless you accept an alternative. If conditions become unsafe during hire, stop use, follow the supplied shutdown instructions and contact Gareth. Refunds for interrupted hires are assessed according to the circumstances, usable hire period and applicable consumer rights. There is no blanket ‘no refunds after delivery’ rule. A shower cover does not make an inflatable safe in all weather. Equipment-specific instructions apply; no generic wind limits or shutdown procedures are substituted.

A responsible adult must supervise use. Follow the manufacturer’s height-based user limits and the written instructions for the actual castle supplied. The height-based capacities are separate and must not be added together; they do not establish age ranges or adult suitability. The handover covers safe grouping, shoes and sharp objects, food and drink, bouncing and sliding, blower and power operation, anchors, damage or unsafe conditions, overnight arrangements and contacting Gareth. Equipment-specific rules must come from the verified manufacturer instructions, not guessed limits or procedures.

We do not install equipment where safe setup is impossible. We do not automatically charge the full hire price for failed installation. No failed-delivery charge is introduced unless its amount or calculation has been defined, disclosed before booking and approved in admin. Any approved charge must reflect reasonable actual costs and applicable consumer rights.